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The Business & Pleasure of Flowers

Vonda LaFever and Lori Wilson join forces to share advice, insider knowledge, and fun tips on everything floral. Everyone loves flowers, but the floral business comes with challenges that sometimes make you forget about the rewards. In this fun and informative podcast, Vonda’s extensive floral knowledge and experience, along with Lori’s teaching, life and sales training expertise, you will learn what’s trending in the industry and what the flower shop of the future might look like. In addition, they will discuss how to overcome obstacles, from in-store and online sales, to how to build a great customer service team. Discover how a bit of knowledge and one small change in your mindset can take you to new levels in your life and business. Hit subscribe, so you can put the pleasure back into your life and go back to loving flowers and what you do even more!

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The Business & Pleasure of Flowers

Navigating Customer Service Challenges with Empathy

October 08, 2024 • Episode 250

Episode 250: Customer service can be a challenging field, especially when emotions come into play. In this episode, we delve into the complexities of customer interactions, particularly when dissatisfaction or complaints arise.

Lori shares a personal experience from the customer side and talks about what went wrong and shares strategies and verbiage to defuse tense situations.

In the floral industry, emotions often run high, especially during occasions of sympathy. Knowing how to communicate effectively in these sensitive moments can make the difference between a satisfied customer returning or walking away forever. Join us as we discuss the significance of empathy and communication in providing exceptional customer service.

Sponsored by:
Flower Clique
Flower Clique Prep School
Real Life Retail Florist