The Business & Pleasure of Flowers
Join Vonda LaFever and Lori Wilson as they share expert advice, insider tips, and a whole lot of fun on all things floral. While everyone loves flowers, running a floral business can come with its fair share of challenges that might make you lose sight of the joy it brings. In this engaging and informative podcast, Vonda’s wealth of floral expertise pairs perfectly with Lori’s background in teaching, sales training, and life coaching to deliver valuable insights you can use right away.
From industry trends and the flower shop of the future to overcoming obstacles like boosting sales and building a stellar customer service team, they’ve got you covered. Discover how small shifts in your mindset and approach can create big transformations in your business and life.
Hit subscribe to put the pleasure back into your life, go back to loving flowers, find fresh inspiration, and bring the joy back to your business! 🌸
The Business & Pleasure of Flowers
Navigating Customer Service Challenges with Empathy
Episode 250: Customer service can be a challenging field, especially when emotions come into play. In this episode, we delve into the complexities of customer interactions, particularly when dissatisfaction or complaints arise.
Lori shares a personal experience from the customer side and talks about what went wrong and shares strategies and verbiage to defuse tense situations.
In the floral industry, emotions often run high, especially during occasions of sympathy. Knowing how to communicate effectively in these sensitive moments can make the difference between a satisfied customer returning or walking away forever. Join us as we discuss the significance of empathy and communication in providing exceptional customer service.
Sponsored by:
Flower Clique
Flower Clique Prep School
Real Life Retail Florist