The Business & Pleasure of Flowers
Join Vonda LaFever and Lori Wilson as they share expert advice, insider tips, and a whole lot of fun on all things floral. While everyone loves flowers, running a floral business can come with its fair share of challenges that might make you lose sight of the joy it brings. In this engaging and informative podcast, Vonda’s wealth of floral expertise pairs perfectly with Lori’s background in teaching, sales training, and life coaching to deliver valuable insights you can use right away.
From industry trends and the flower shop of the future to overcoming obstacles like boosting sales and building a stellar customer service team, they’ve got you covered. Discover how small shifts in your mindset and approach can create big transformations in your business and life.
Hit subscribe to put the pleasure back into your life, go back to loving flowers, find fresh inspiration, and bring the joy back to your business! 🌸
The Business & Pleasure of Flowers
Elevate Your Customer Service and Sales this Valentine's Day: Know Your Customer!
Episode 215: This week Vonda and Lori rewind back to the Episode six where they share the four personality types of customers and how knowing that difference can elevate customer service, increase the sale, make taking orders more efficient and effective and have customers coming back for more, from YOU.
Customers share a common desire for kindness, understanding, and honesty. They crave an experience that goes beyond the transaction, when you recognize their individuality, or personality type, it is a game changer when it comes to providing exceptional customer service.
Sponsored by:
Flower Clique
Flower Clique Prep School
Real Life Retail Florist